Terms & Conditions
Last Updated: September 2026
Welcome to Easy Go Sri Lanka. These Terms & Conditions apply to the use of our website and to the booking and provision of tours, travel services, transportation, accommodation arrangements, excursions, and other travel-related services offered by Easy Go Sri Lanka.
By making an inquiry, requesting a quotation, making a booking, or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
1. About Easy Go Sri Lanka
Easy Go Sri Lanka is a Sri Lanka-based tour operator providing customized travel experiences, private tours, tailor-made itineraries, holiday packages, airport transfers, private driver services, cultural and heritage tours, wildlife experiences, beach holidays, honeymoon packages, and other travel-related services.
Our services may include arrangements with independent third-party suppliers such as hotels, transportation providers, activity operators, restaurants, guides, and other service providers.
2. Website Information
We make reasonable efforts to ensure that the information published on our website is accurate and up to date. However, travel information, prices, operating hours, availability, routes, attractions, and local conditions may change without notice.
Photographs on our website are intended to represent destinations, experiences, and services. Actual scenery, accommodation, vehicles, facilities, activities, and other services may differ from photographs shown online.
Information provided on our website should not be considered a guarantee that a particular attraction, activity, facility, hotel, room type, or service will be available at the time of travel.
3. Inquiries and Quotations
Submitting an inquiry through our website, email, WhatsApp, social media, or any other communication channel does not constitute a confirmed booking.
A quotation provided by Easy Go Sri Lanka may include transportation, accommodation, activities, entrance fees, meals, guides, transfers, or other services depending on the itinerary.
Unless otherwise stated in writing, a quotation is subject to availability and may change before the booking is confirmed.
A booking becomes confirmed only after Easy Go Sri Lanka has received the required confirmation and payment or deposit and has confirmed the arrangements in writing.
4. Tour Prices
Tour prices depend on factors including, but not limited to:
- Travel dates
- Number of travelers
- Hotel category and room type
- Transportation requirements
- Activities and excursions
- Meal arrangements
- Seasonal rates
- Entrance fees
- Supplier charges
- Special requests
Prices quoted for a particular itinerary may therefore change if the itinerary, dates, number of travelers, accommodation, or included services are changed.
Unless specifically stated, prices do not automatically include international flights, travel insurance, visa fees, personal expenses, alcoholic beverages, optional activities, or services not specifically listed in the quotation.
5. Booking Confirmation and Payment
The payment or deposit required to confirm a booking will be specified in the quotation or booking confirmation.
Payment methods may include bank transfer, card payment, online payment, or other methods made available by Easy Go Sri Lanka.
A booking is not considered confirmed until the required payment has been received and confirmation has been issued.
Any applicable bank charges, payment processing fees, or currency conversion charges will be communicated where applicable.
6. Currency and Exchange Rates
Prices may be quoted in a specified currency. Where payment is made in another currency, the final amount may vary because of exchange rates, bank charges, or payment-provider conversion rates.
Any exchange-rate differences or charges imposed by a customer’s bank or payment provider are the customer’s responsibility unless otherwise agreed in writing.
7. Changes Requested by the Customer
Customers may request changes to their itinerary after booking.
Changes may include:
- Travel dates
- Number of travelers
- Hotels
- Room types
- Destinations
- Activities
- Transportation
- Tour duration
We will make reasonable efforts to accommodate requested changes, subject to availability.
Additional costs may apply when changes result in increased supplier charges, transportation costs, hotel rates, entrance fees, or other expenses.
Some changes may not be possible after arrangements have been confirmed with third-party suppliers.
8. Cancellation by the Customer
Cancellation terms depend on the booking, travel dates, services involved, and cancellation policies of the relevant suppliers.
Any applicable cancellation charges and refundable amounts will be communicated to the customer based on the confirmed booking arrangements.
Certain services, including some hotel reservations, transportation arrangements, tickets, permits, activities, and special bookings, may be non-refundable or subject to cancellation charges.
If a customer cancels a booking, Easy Go Sri Lanka will provide information regarding applicable charges and any amount that may be refundable.
9. Cancellation or Changes by Easy Go Sri Lanka
We may need to modify an itinerary because of circumstances including:
- Weather conditions
- Natural disasters
- Road closures
- Government restrictions
- Safety concerns
- Wildlife or national park regulations
- Hotel or supplier availability
- Transportation problems
- Public events
- Operational circumstances
- Other circumstances beyond our reasonable control
Where reasonably possible, we will notify the customer and seek to provide a suitable alternative.
If an alternative service has a different cost, the applicable additional cost or refund will be communicated to the customer.
10. Force Majeure
Easy Go Sri Lanka is not responsible for failure or delay in providing services when caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, floods, landslides, pandemics, epidemics, strikes, civil disturbances, government actions, road closures, transportation disruptions, security incidents, changes in laws or regulations, or other unforeseen events.
We will make reasonable efforts to assist customers and find practical alternatives when such circumstances occur.
11. Accommodation
Accommodation is provided according to the hotel and room category stated in the confirmed booking.
Hotel availability, room allocation, check-in times, facilities, meal arrangements, and hotel policies are controlled by the respective accommodation provider.
If a confirmed hotel becomes unavailable, Easy Go Sri Lanka may arrange alternative accommodation of a comparable category where reasonably possible.
Special requests such as specific rooms, views, connecting rooms, beds, early check-in, or late check-out are subject to availability and cannot always be guaranteed.
12. Transportation
Transportation included in a tour will be provided according to the confirmed itinerary.
Vehicle type may depend on the number of travelers and the agreed service level.
Travel times shown in itineraries are estimates. Actual journey times may vary because of traffic, road conditions, weather, construction, local events, or other circumstances.
Seat availability, vehicle allocation, and driver arrangements may be subject to operational requirements.
13. Driver and Guide Services
Where a private driver or chauffeur is included, the driver will provide transportation and reasonable assistance in accordance with the agreed itinerary.
Unless specifically stated, a driver is not necessarily a licensed tour guide.
Licensed guides may be arranged upon request or where included in the confirmed tour.
14. Activities and Excursions
Certain activities may involve inherent risks, physical exertion, wildlife encounters, water activities, hiking, climbing, or other potentially hazardous conditions.
Customers are responsible for following safety instructions and the rules of activity operators, national parks, attractions, guides, and local authorities.
Customers should inform Easy Go Sri Lanka in advance of any relevant mobility limitations, dietary requirements, allergies, or other requirements that may affect the safe provision of services.
Participation in activities may be subject to age, health, weather, safety, or operator requirements.
15. Wildlife Experiences
Wildlife sightings cannot be guaranteed.
Animals are wild and their behavior, location, and visibility cannot be predicted.
Safari routes, viewing locations, and access may be affected by weather, park regulations, animal behavior, road conditions, or decisions made by park authorities and safari operators.
Customers must follow national park rules and instructions from their driver, guide, and safari operator.
16. Travel Documents and Entry Requirements
Customers are responsible for ensuring that they have valid travel documents required for their journey, including:
- Passport
- Visa or travel authorization where required
- Travel insurance
- Vaccination or health documentation where applicable
- Airline or immigration requirements
- Other documents required by relevant authorities
Easy Go Sri Lanka may provide general travel information, but customers should verify current entry and immigration requirements with the relevant government authorities before traveling.
Easy Go Sri Lanka is not responsible for losses resulting from a customer failing to obtain or maintain required travel documents or permissions.
17. Travel Insurance
We strongly recommend that travelers obtain appropriate travel insurance before traveling to Sri Lanka.
Insurance should provide appropriate coverage for circumstances such as medical expenses, accidents, trip cancellation, baggage loss, delays, and other travel-related risks.
Unless specifically stated in writing, travel insurance is not included in our tour packages.
18. Personal Belongings
Customers are responsible for their personal belongings, passports, money, electronics, luggage, and valuables during their trip.
Easy Go Sri Lanka is not responsible for loss, theft, or damage to personal belongings unless liability is imposed under applicable law.
Customers should take reasonable precautions and use hotel safes or other secure storage where available.
19. Customer Responsibilities
Customers agree to:
- Provide accurate booking and traveler information.
- Follow applicable Sri Lankan laws and regulations.
- Follow instructions from drivers, guides, hotels, activity providers, and authorities.
- Respect local communities, religious sites, wildlife, cultural sites, and the environment.
- Behave respectfully toward staff and service providers.
- Pay applicable additional costs resulting from personal requests or changes.
- Inform us promptly about any issue affecting the delivery of the agreed services.
20. Special Requirements
Customers should inform Easy Go Sri Lanka before booking about any special requirements, including dietary restrictions, accessibility requirements, mobility limitations, allergies, medical considerations relevant to travel arrangements, or other important needs.
We will make reasonable efforts to accommodate such requirements, subject to availability and the capabilities of our suppliers.
21. Third-Party Services
Some services arranged through Easy Go Sri Lanka are provided by independent third parties.
These may include hotels, airlines, restaurants, activity operators, safari operators, transport providers, guides, and other suppliers.
The terms and conditions of those suppliers may also apply to the relevant service.
Where appropriate, we will assist customers in communicating with the relevant supplier regarding service-related issues.
22. Website Links and Third-Party Websites
Our website may contain links to third-party websites or services.
These links are provided for convenience and informational purposes. Easy Go Sri Lanka does not control third-party websites and is not responsible for their content, availability, security, or privacy practices.
Customers should review the terms and privacy policies of third-party websites before using them.
23. Intellectual Property
Unless otherwise stated, content published on the Easy Go Sri Lanka website, including text, branding, graphics, logos, photographs, videos, and other original materials, is owned by or licensed to Easy Go Sri Lanka.
Content may not be copied, reproduced, modified, distributed, published, or commercially used without prior written permission, except where permitted by applicable law.
24. Complaints and Service Issues
If you experience a problem during your trip, please contact Easy Go Sri Lanka as soon as reasonably possible.
Prompt notification gives us an opportunity to investigate the issue and, where possible, provide a practical solution while the service is being delivered.
Complaints should preferably be submitted in writing with relevant details and supporting information.
25. Limitation of Liability
Easy Go Sri Lanka will provide travel services with reasonable care and in accordance with the confirmed booking arrangements.
To the extent permitted by applicable law, Easy Go Sri Lanka is not responsible for loss, delay, injury, damage, expense, or inconvenience caused by circumstances beyond our reasonable control or by the acts or omissions of independent third-party service providers.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
26. Privacy
Personal information provided to Easy Go Sri Lanka is handled in accordance with our Privacy Policy.
Our Privacy Policy explains what information we collect, why we collect it, how it may be used, and how we protect it.
27. Changes to These Terms
Easy Go Sri Lanka may update these Terms & Conditions from time to time.
The updated version will be published on this website with a revised “Last Updated” date.
The Terms & Conditions applicable to a confirmed booking will be those communicated to the customer at the time of booking, together with any specific booking conditions applicable to the services purchased.
28. Governing Law
These Terms & Conditions are governed by the laws applicable in Sri Lanka, unless applicable law requires otherwise.
Any disputes will be handled in accordance with the applicable laws and legal procedures of Sri Lanka.
29. Contact Us
If you have questions about these Terms & Conditions or your booking, please contact us:
Easy Go Sri Lanka
Sri Lanka
Website: https://easygosrilanka.com/
Email: info@easygosrilanka.com
Phone / WhatsApp: +94 71 130 0045
By using our website or booking services with Easy Go Sri Lanka, you acknowledge that you have read and understood these Terms & Conditions.