Privacy Policy

Last Updated: September 2026

Easy Go Sri Lanka respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how Easy Go Sri Lanka collects, uses, stores, and shares personal information when you visit our website, submit an inquiry, contact us, request a quotation, or use our travel-related services.

By using our website or providing your personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Easy Go Sri Lanka is a Sri Lanka-based tour operator providing private tours, tailor-made itineraries, holiday packages, airport transfers, private driver tours, cultural and heritage experiences, wildlife safaris, beach holidays, honeymoon packages, and other travel-related services.

For questions regarding this Privacy Policy or the handling of your personal information, please contact us using the details provided at the end of this policy.

2. Information We Collect

Depending on how you interact with Easy Go Sri Lanka, we may collect the following types of information.

2.1 Information You Provide to Us

When you submit an inquiry, contact us, or request a quotation, you may provide information such as:

Name
Email address
Telephone number
WhatsApp number
Country of residence
Travel dates
Number of travelers
Preferred destinations
Accommodation preferences
Tour preferences
Transportation requirements
Special requests
Dietary requirements
Other information needed to plan your trip

You are not required to provide information that is not necessary for your inquiry or booking.

2.2 Communication Information

If you contact us through our website, email, WhatsApp, telephone, Facebook, Instagram, or other communication channels, we may retain relevant information from those communications in order to respond to your inquiry, provide customer service, and manage your travel arrangements.

2.3 Technical Information

When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, advertising technologies, and similar technologies.

This may include:

IP address
Browser type
Device type
Operating system
Approximate location based on IP address
Pages visited
Referring website
Date and time of visits
General website usage information
Interaction with website content and advertisements

The information collected depends on the services and technologies enabled on our website.

3. How We Collect Information

We may collect information when you:

Submit a Contact Form 7 inquiry form.
Request a tour quotation.
Contact us by email.
Contact us through WhatsApp.
Contact us by telephone.
Interact with our Facebook or Instagram pages.
Visit or use our website.
Interact with our advertisements.
Watch embedded YouTube content.
Interact with embedded Google Maps.
Provide information during the organization of your trip.

4. How We Use Your Information

We may use personal information for purposes including:

Responding to inquiries.
Preparing customized travel proposals and quotations.
Communicating with potential and existing customers.
Planning and managing travel services.
Arranging hotels, transportation, guides, activities, and other travel services.
Managing changes or cancellations.
Providing customer support.
Maintaining business records.
Improving our website and services.
Understanding how visitors use our website.
Measuring advertising and marketing performance.
Preventing spam, fraud, abuse, and security threats.
Complying with applicable legal requirements.

We do not use your personal information for purposes unrelated to our business activities without an appropriate legal basis or your permission where required.

5. Contact Form 7

Our website uses Contact Form 7 to provide inquiry and contact forms.

When you submit a form, the information you enter may include your name, email address, telephone number, travel requirements, and other information you choose to provide.

We use this information to respond to your inquiry and provide requested travel information or services.

Information submitted through our contact forms may also be transmitted to our email system for the purpose of responding to your request.

Please do not submit unnecessary sensitive or confidential information through our website forms.

6. Google Analytics

We use Google Analytics to understand how visitors use our website and to improve website performance and user experience.

Google Analytics may collect information such as:

Website usage information
Pages visited
Traffic sources
Device and browser information
Approximate geographic information
Interactions with website content
Technical information

Google Analytics may use cookies and similar technologies to collect this information.

We use analytics information primarily in an aggregated or statistical manner to understand website traffic, visitor behavior, and website performance.

For more information about how Google handles information collected through its services, please refer to Google’s privacy documentation.

7. Google Tag Manager

We use Google Tag Manager to manage and deploy certain website tags and tracking technologies.

Google Tag Manager itself is primarily a tag-management system. Depending on the tags configured on our website, information may be collected by the relevant third-party services described in this Privacy Policy.

Google Tag Manager may facilitate the operation of services such as Google Analytics, Google Ads conversion tracking, and other website technologies.

8. Google Ads Conversion Tracking

We may use Google Ads conversion tracking to understand whether visitors who interact with our Google advertisements complete certain actions on our website, such as submitting an inquiry.

This technology helps us measure the effectiveness of our advertising campaigns and understand which advertisements generate inquiries.

Google may use cookies or similar technologies to associate website actions with interactions with our advertisements.

We do not use Google Ads conversion tracking to identify you personally beyond the information made available through the relevant Google services.

9. Meta Pixel

We may use the Meta Pixel to measure the effectiveness of advertising on Facebook and Instagram and to understand actions visitors take on our website after interacting with our advertisements.

The Meta Pixel may collect information about website visits, actions taken on pages, browser or device information, and interactions with advertisements.

This information may be used by Meta to provide measurement, reporting, advertising, and related services according to Meta’s policies.

Where applicable, you can manage advertising preferences through your Meta account and device or browser settings.

10. Cookies and Similar Technologies

Our website uses cookies and similar technologies for purposes including:

Website functionality
Security
Remembering preferences
Website analytics
Measuring website performance
Advertising and conversion measurement
Understanding visitor interactions
Improving user experience

Cookies may be placed by Easy Go Sri Lanka or by third-party services used on our website, including Google and Meta services.

You can manage or disable cookies through your browser settings. Depending on your browser and the technologies used, you may also be able to control certain cookie preferences through available cookie-consent tools.

Disabling some cookies may affect the functionality or performance of certain parts of our website.

11. reCAPTCHA and Security Services

Our website may use Google reCAPTCHA or similar anti-spam and security technologies to protect forms and other website features from spam, automated submissions, abuse, and malicious activity.

reCAPTCHA may collect information about your device, browser, IP address, and interactions with the website to determine whether a request is being made by a person or an automated system.

The use of reCAPTCHA is subject to Google’s applicable terms and privacy practices.

12. WhatsApp

We provide a WhatsApp click-to-chat option so that visitors can contact Easy Go Sri Lanka directly.

When you choose to communicate with us through WhatsApp, the information you provide through that service may be processed by WhatsApp/Meta according to their applicable privacy policies and terms.

Easy Go Sri Lanka may retain relevant WhatsApp communications for purposes such as:

Responding to inquiries
Preparing travel quotations
Managing bookings
Providing customer support
Maintaining business records

Please avoid sending unnecessary sensitive or confidential information through WhatsApp.

13. YouTube

Our website may contain embedded videos from YouTube.

When you view a page containing an embedded YouTube video, YouTube or its related technologies may collect certain information about your device, browser, and interaction with the video.

Depending on the YouTube embedding configuration and your browser settings, cookies or similar technologies may be used.

YouTube is operated by Google, and its processing of information is subject to Google’s applicable privacy policies and terms.

14. Google Maps

Our website may contain embedded Google Maps to help visitors locate destinations, attractions, meeting points, accommodations, or other places relevant to our travel services.

When you interact with an embedded Google Map, Google may collect information relating to your device, browser, IP address, and interaction with the map.

Google’s own terms and privacy practices apply to information processed through Google Maps.

15. Sharing Personal Information

We may share relevant personal information when reasonably necessary to provide the travel services you request.

Depending on your inquiry or booking, this may include sharing information with:

Hotels and accommodation providers
Drivers and transportation providers
Licensed guides
Safari operators
Activity providers
Restaurants
Other travel-service providers
Website and technology service providers
Communication service providers
Professional advisers
Government authorities or other organizations where required by law

We aim to share only information that is reasonably necessary for the relevant purpose.

We do not sell your personal information to third parties.

16. Third-Party Services

Our website and services may involve third-party technologies and platforms, including:

Google Analytics
Google Tag Manager
Google Ads
Google reCAPTCHA
Google Maps
YouTube
Meta / Facebook
WhatsApp
Contact Form 7

These third-party services may process information according to their own terms and privacy policies.

We recommend reviewing the privacy information provided by these services if you want to understand how they process information.

17. International Data Transfers

Some of the third-party services we use are operated by companies located outside Sri Lanka.

As a result, information collected through our website or provided to us may be processed or stored in countries outside Sri Lanka.

Where personal information is transferred internationally, we will take reasonable steps to handle it in accordance with applicable legal requirements.

18. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include retaining information for:

Responding to inquiries
Preparing quotations
Managing bookings
Providing customer support
Maintaining business records
Resolving disputes
Meeting legal, accounting, or regulatory requirements

The appropriate retention period depends on the nature and purpose of the information.

19. Data Security

Easy Go Sri Lanka takes reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication method, or online storage system can be guaranteed to be completely secure.

Customers should avoid sending unnecessary sensitive or confidential information through website forms, email, WhatsApp, or social media.

20. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, which may include the right to:

Request access to personal information we hold about you.
Request correction of inaccurate information.
Request deletion of personal information where legally applicable.
Request restriction of certain processing where legally applicable.
Withdraw consent where processing is based on consent.
Object to certain processing where legally applicable.
Request information about how your personal information is used.

We may need to verify your identity before responding to certain requests.

Some requests may be subject to legal, contractual, or other applicable limitations.

21. Children’s Privacy

Our website and services are intended primarily for travelers and customers rather than children.

We do not knowingly collect personal information from children for marketing purposes.

Where information about a child is required for a family travel booking, it should be provided by a parent, guardian, or another person authorized to provide that information.

22. Third-Party Websites

Our website may contain links to third-party websites, including hotels, attractions, social media platforms, travel resources, and other services.

We are not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policy of any third-party website before providing personal information to that website.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website technologies, third-party services, or applicable legal requirements.

The latest version will be published on this page with the updated date shown at the beginning of the policy.

24. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us:

Easy Go Sri Lanka
Sri Lanka

Website: https://easygosrilanka.com/
Email: info@easygosrilanka.com
Phone / WhatsApp: +94 71 130 0045

We will review privacy-related requests and respond in accordance with applicable requirements.

Easy Go Sri Lanka is committed to respecting your privacy and handling personal information responsibly.